Refunds and Cancellations

Reductions for untaken photographs

We will be unable to confirm that we can take all the photographs you require until we have visited the locations concerned. If we are unable, for any reason, to provide any of the pictures you have requested you will be offered a reduction in charges for the untaken photographs. 
Reductions will be calculated per photograph we are unable to take. However the travel and research costs will remain the same.
In the unlikely event that we are unable to provide a significant number of the photographs you have asked for we will charge you a reduced amount for our time and travel.

Refunds

If you are unhappy, for any reason, with the photographs we have sent you. You should return them to us within 14 days for a full refund. 

Cancellations

Under the Consumer Protection (Distance Selling) Regulations, you may cancel your order, at no charge, up to 7 working days after it has been placed. If you wish to cancel your order after this time, please advise us as soon as possible. You will be charged for any work carried out, up to the point that you cancel your order.

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